How do I complain to Groupon?
About This Article
- Navigate to https://www.groupon.com/faq.
- Type “Contact Groupon” in the search bar and press Enter (Windows) or Return (Mac).
- Click on the first heading and Contact Us.
- Click Live Chat for the fastest response (if it’s available).
- Click Send Us an Email.
How do I get a refund from Groupon?
To start a refund request, head to My Groupons and select See Details next to your order. Note: Final Sale orders can’t be canceled or returned at any time. Check the Fine Print on the deal page to see if your order is Final Sale.
How do you get a hold on Groupon?
Customer services – 0203 510 0444 Phone Groupon customer services on their UK phone number 0203 510 0444 at standard rates to purchase a voucher for local experiences, goods and days out.
Why won’t Groupon give me a refund?
You can always get a refund for your purchase from the merchant who issued the voucher, in the minimum amount you paid. This option is available, even if the promotional period of the voucher has expired. The three-day time limit is final, and after it expires, Groupon will not refund your voucher.
How long does it take to get a refund from Groupon?
Groupon typically processes refunds in 1-2 business days but it can take up to a maximum of two weeks. You will receive an email from Groupon titled ‘Your Refund Has Been Processed.” After your refund has been processed, it can take up to 10 business days for the credit to show on your credit card statement.
How long do Groupon refunds take?
Does Groupon have good customer service?
Groupon has a consumer rating of 2.89 stars from 6,516 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Groupon most frequently mention customer service, credit card and fine print problems. Groupon ranks 4th among Daily Deals sites.
Can Groupon keep my money?
Its website says: ‘If your experience using your Groupon ever lets you down, well return the purchase price of your Groupon, either as cash or as a Groupon UK credit. Simple as that. If you buy a voucher from Groupon then you must go back to them for a refund if you’re unhappy or can’t get the deal.
Is Groupon reliable?
Groupon is definitely a legit company. It was founded in 2008, and since then, has grown to serve almost 50 million active users. Very few people have issues using these online coupons due to the fact that as soon as a fraudulent offer is revealed by one user, it would be removed instantly.
How do I delete Groupon account?
How to Delete Groupon Account
- Go to Groupon.com.
- Log in to your account.
- Click on the “Help” link in the upper right-hand corner.
- Select any one of the four help topics towards the bottom of the page.
- In the help search bar, type “Delete Account” and conduct a search.
What are the most common complaints about Groupon?
“Common complaints include non-supply and incomplete supply of products or services, and difficulty in booking services and redeeming vouchers.” There has been a spike in online complaints about Groupon following the 2017 Christmas period.
What can I do if Groupon violates Australian Consumer Law?
Know your rights as a consumer – Groupon’s complaints handling process directly violates Australian consumer Law and your rights as a consumer. Once you know your rights, you can navigate the complaints process and ensure that Groupon are abiding by government regulations.
How many customers does Groupon have in Australia?
“Since launching in major Australian and New Zealand cities in 2011, Groupon has worked with more than 9500 merchants and built a current customer base of 3.65 million subscribers who have purchased more than 8.6 million vouchers,” it reads.
How do I get a refund from Groupon Australia?
At 4 weeks, file a charge back request with you credit card company or fraudulent transaction with your bank or use PayPal’s complaints process. If your request is legitimate, you should receive a refund. Know your rights as a consumer – Groupon’s complaints handling process directly violates Australian consumer Law and your rights as a consumer.