Where can I return Optimum equipment?
Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Do not use a FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of mailing.
Can I return my Optimum equipment to an Optimum store?
Any unopened Altice Amplifys can be returned within 14 days of the date of purchase to an Optimum store with your original receipt. Purchased devices are not eligible to be returned online. Only devices that have been purchased directly from Optimum can be returned to an Optimum store.
How do I return Cablevision equipment?
Find out where your nearest Optimum store is located (see Resources below for link). It will accept your Cablevision equipment, which includes cable receivers, remote controls and modems. Go into the location, find a customer service rep and tell her you want to stop your service and bring back your equipment.
Can I exchange my Optimum cable box?
Yes, simply bring your old equipment to your nearest Optimum store and we can give you your new box there. There is no cost for replacing your cable box at a retail store.
Where can I drop off my Optimum router?
Optimum recommends dropping the box off at a FedEx office or authorized FedEx location, including Walgreens. When you drop it off, get a confirmation receipt.
How long do you have to return Optimum equipment?
You have 30 days from the time you cancel your service with Optimum to return all of your equipment.
How do I get a human at Optimum?
Optimum Business – Customer Support. Please call 855-267-8468 to speak to an Optimum representative.
Where can I drop off Optimum cable box?
Does Optimum offer discounts for seniors?
Optimum by Altice USA offers a 10% monthly discount on basic cable for seniors who qualify. To qualify, you must: Be 62 or older. If single, make $24,432 or less a year, and if married, make $29,956 or less a year.
What brand of cable box does Optimum use?
Samsung digital cable
All Samsung digital cable boxes are HD. power cord to any Optimum store or you can get a shipping label to ship them back at optimum.net/shippinglabel.
How do I get rid of Optimum cable?
Contact Optimum Business support via phone at (855) 276-5255 or (866) 209-1099 to cancel. Optimum Business support is open 24/7. In some cases, you may have to speak directly to an account manager. Make double sure to return all equipment when you disconnect Optimum Business or Altice Business services.
What happens if I don’t return my Optimum equipment?
If you don’t return your Optimum equipment, they will charge you a fee. They can charge you the same fee for an item that is unreturned, an item that is lost, or an item that they consider to be damaged. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee.