Does BT charge for engineer call out?
There’s no charge for most engineer visits. So, if an engineer is already visiting your premises to carry out some work, there wouldn’t be a cost.
How late do BT engineers work?
Openreach engineer appointments run from either 08:00 – 13:00 or 13:00 – 18:00 Monday – Saturday. A specific time cannot be given and access must be available for the entire slot.
Do BT engineers work weekends?
Fault engineers do work weekends and visit customer properties on a Saturday however not on a Sunday. Some engineers may work on the network on a Sunday however we have no way of requesting an appointment for that day of the week.
What time do BT engineers start?
You will be allocated an AM or PM arrival slot if a BT Openreach engineer is scheduled to attend your site. An AM slot is 8am-1pm and a PM slot is 1pm-6pm. The engineer could arrive at any time within the allocated slot.
How long do BT engineers take?
How long is the appointment? The installation takes around three hours and the Openreach engineer will need access to your property. If you aren’t available, someone over 18 will need to be around.
Are Openreach vans tracked?
M.J.Quinn’s huge nationwide BT Openreach fleet requires a high-performance solution across a wide spectrum, from tracking and security to highly responsive installation teams… Such a large and varied fleet with extensive requirements creates a constantly-moving fleet picture.
Do Openreach call customers?
BT Openreach will never contact you directly out of the blue They’re responsible for running and maintaining the phone/broadband network and aren’t directly involved with the public.
How much do BT Openreach engineers earn?
The starting salary for our trainee engineers is £21,845, with extra allowances for working in London and the Scottish Islands. Once you’ve been with us for a year, your salary can reach £28,000 including a bonus for reaching your targets.
How long do BT have to fix a fault?
Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days. The target will be gradually introduced over three years, Ofcom said.
How long does a broadband engineer take?
Broadband Setup and Installation
| Broadband Type | Typical Set-Up Time | Engineer Required? |
|---|---|---|
| Fibre Broadband | 2 weeks | Sometimes |
| Full Fibre Broadband | 2 weeks | Normally required |
| Cable Broadband | 2 weeks | Normally required† |
| ADSL Broadband | 2 weeks | Sometimes |
How much does a BT Openreach engineer earn?
The highest salary for an Openreach Engineer in London Area is £31,436 per year. What is the lowest salary for an Openreach Engineer in London Area? The lowest salary for an Openreach Engineer in London Area is £18,414 per year.
How can I avoid paying for a BT engineer visit?
To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. If it’s a BT product or service at fault and it’s covered by a service guarantee or a maintenance or rental agreement, we’ll repair or replace as appropriate in accordance with the agreed terms.
How much will my bill be from BT for a fault?
If not you can expect a bill of around £200 or more from BT or any of the other major service providers. Our call out charge for residential or home business customers includes the first hours labour. Most faults are cleared within the hour and if they can’t be you’ll be given an exact quote on the spot before any further costs are incurred.
What happens if the fault is not with BT?
If the fault isn’t with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. This could be when: No fault is found. The fault is on non-BT equipment. The fault is due to damage caused by someone at the customer’s premises.
Will I be charged if an engineer is called out?
There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit.