Does AXA have a live chat?

Does AXA have a live chat?

If you need help with this, you can talk to our team through live chat. You can access live chat through the ‘Policy Change’ section in your online account. Our live chat team are on hand to answer your queries: Monday to Friday: 9am to 5pm.

How do I make an AXA health claim?

You can start a new claim by visiting Member Online at any time, day or night. It’s completely secure and easy to use. If your membership number starts with HOL (i.e. HOL/A1234567), call 0345 600 1292. For all other membership numbers, call 0800 521 903.

Do I need a GP referral for Axa?

You just need an open referral from a GP. This is a referral that doesn’t name the specialist you’ll see. We’ll then book an appointment for you, at a time and a place that suits you best.

How can I cancel my AXA policy?

But should you wish to cancel, submitted withdrawals can only be cancelled by calling our hotline at 85815-292 (AXA) within the day of submission, before 6pm. Otherwise, the withdrawal will continue.

Can I cancel my AXA insurance?

You can cancel your coverage at any time by writing to AXA AFFIN Life Insurance Berhad. You are entitled to a free-look period where you can cancel your coverage within 15 days.

How do I find my AXA Health membership number?

Ask AXA Health a question You can find your membership number on your membership card. It’s also included on any letters, documents or statements that we send out to you. You can usually find it in the top right hand corner and it’s in the format of seven numbers with a letter on the end (‘1234567A’).

How do I claim cashless health insurance?

Steps to get cashless claims done smoothly

1. If there is a medical issue and you need to get admitted, check on the list of network hospitals in your vicinity and select one.
2. Every hospital has an insurance desk where they address insurance and cashless claim related queries.
3. Submit the filled form at the insurance desk.

How long does it take AXA to pay?

If you’re a new customer, we’ll collect your deposit from your bank account within seven working days. If you’re renewing your policy, we’ll collect your deposit from your bank account within seven working days from your renewal date.

Does AXA cover prescriptions?

Out-patient prescriptions and deliveries are not covered by your AXA PPP healthcare plan and may cost more than on the NHS. ^The 15% discount offer is available to Eligible Customers only and is available upon purchase of an Eligible Plan directly from AXA PPP Healthcare Limited, trading as AXA Health.